Support
Help with Ratha.
A question, an idea, or something that did not work? Write to us and you will get a reply by email.
Send a message
Prefer email? Write to support@getratha.app.
- Say what happenedWhat you expected, and what you saw instead.
- Add your phone and app versionSettings shows the version. It helps us find the cause.
- Keep your history to yourselfYou do not need to send your training log.
Before you write
Common questions
Where do I start if I do not have a plan?
On the Home tab, choose Log Workout and add exercises as you go. With Plus, choose Suggest a workout for a gym session built for the time you have. A plan is optional.
How do I create or import a custom plan?
Open Settings, then Plans, then Create your own. Choose a name and duration, or use Import from file for a compatible custom-plan file. Review the plan, then choose a start date.
Can I export my training history?
Yes. Settings has two exports, both files that open in a spreadsheet. General history is for reading and charting. Ratha compatible can add your history to another device. Both hold recorded sets from completed workouts. They are not full backups of plans or settings.
What happens to my plans if my subscription ends?
Nothing is removed. Your plans, history and progression stay with you. Only building new workouts and plans needs Plus.
How do I delete my Ratha account?
In the app, open Settings, then Ratha Plus, then Delete account. Without the app, use the account deletion page. Deleting the account does not cancel a store subscription, and your training stays on your phone.
Can I get my data back after changing phones?
Training data lives on your device. The Ratha compatible export can add your recorded set history on another device. It does not restore plans, profile or settings.